The Importance of Customer Success in Service Operations
Terms like SLA, TAT, helpdesk, c-SAT are no strangers to the world of enterprise ITSM. While the terms themselves define the existence of a customer-centric process, the abbreviations...
Terms like SLA, TAT, helpdesk, c-SAT are no strangers to the world of enterprise ITSM. While the terms themselves define the existence of a customer-centric process, the abbreviations...