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Category: Experience

The Importance of Customer Success in Service Operations

Terms like SLA, TAT, helpdesk, c-SAT are no strangers to the world of enterprise ITSM. While the terms themselves define the existence of a customer-centric process, the abbreviations...

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Beyond IaaS – Designing a Cloud Services Marketplace

For any online business, a well-designed marketplace is central to driving 360-degree customer experience. For organisations that have invested in setting up and operating a cloud...

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5 Mantras for Building a Successful Cloud Business

Building a successful cloud business is not easy, and your choice of platform and technologies plays a decisive role in that. Hence we thought that we would put together some critical...

The Customer Success Cheatsheet For Cloud Service Providers

Customer success is the key ingredient in growing any business. Whether it’s a commodity service you provide, or high-end consulting is how you deliver value, the key driver of your...

XaaS Business Intelligence for Cloud Service Providers

Telcos and cloud service providers (CSP) are some of the flag-bearers of selling XaaS to enterprises. Selling ‘as-a-service’ offerings under one roof requires setting up, managing and...

Customer Profile Stack — A System of Record

A couple of years ago, Zuora published their sales deck, which was hailed by strategist and thought leader Andy Raskin as being the best sales deck ever. Amidst the stunning narrative...